1,Can delivery address be different from the billing address?
The delivery can be made to another location, different from the one stated in the billing address. After You placed the order ,Please Send us the scan of frount image of your Credit Card And ID Card . Send Email Now
2,What happens after I place the order?
After ordered you will receive an immediate order confirmation along with an all order's information.
3,How can I cancel an order?
To cancelling an order made in the Telec-buy system, please contact our Customer Support department within 12 hours after you placed the order ,You will be asked to provide the order's number together with the reasons of cancellation.Please aware within 12 hours Or you order would be shipped out.
4,What payment methods you support?
Depending on the products you want to purchase, Telec-buy can offer the following payment methods:
- Paypal;
- MoneyGram;
- WesternUnion;
- Credit/debit card (Visa, MasterCard).
5,My card was not accepted as a payment method, although it is issued under one of the above mentioned international organizations. Why?
Reasons for a rejection can be:
- Insufficient funds - it is necessary to charge your account or to extend current credit limit;
- Your card is on a "blacklist" - it is reported as being stolen, lost or blocked by the cardholder;
- Card issuer doesn't authorize eCommerce transactions - issuing bank must be contacted and asked to activate this service. Of course, this can be verified even when the customer chooses a certain type of card, because there are some banks which do not allow these kind of transactions;
- The card issuing bank could not be contacted and the defined "stand-in" limits do not allow eCommerce transactions or there is a specific maximum value of the transaction. You will have to call your bank support line using the phone numbers printed on the back of your credit/debit card. Your card issuing bank is the only place where realistic information regarding the transaction incident can be found.
6,Are card details kept on Telec-buy servers?
No! For cards issued under MasterCard, VISA , the card information is processed directly by the bank's systems, via Telec-buy servers, all transaction data flow being secured using the latest technology available.
For cards issued under other organizations, this information is encrypted using proprietary encryption algorithms, and stored on environments without any online or remote access. Information is kept only for the time needed in case the cardholder requests a chargeback.
7,Do I have to pay Tax?
No you needn't,We all incouding shipping cost.
8,What email address should I use when paying with PayPal?
You can use your any email for your paypal account.
9,Do you accept PayPal Send Money?
No. You cannot send money from PayPal to an Telec-buy email address in order to pay for your order. When placing an order and paying via PayPal, you will be automatically redirected to the PayPal website in order to login and complete payment.
10,When will I get ordered product?
The average shipping time for your Order is 5 to 9 business days, but please allow up to 2 weeks for delivery due to third-party delivery service.
11,Can I monitor the delivery process?
Yes, when the product delivery takes place, you will receive a notification by e-mail which notify you that your boots has been shipped ,And 24 hours later ,the tracking number that you have received will be trackable on Express Mail Service Official site :http://www.ems.com.cn/english-main.jsp , you will find the possibility to look-up an order, so that you can see exactly its current status.
12,Who will offer support related to orders, payment and delivery?
Telec-buy support team will be at your disposal during the working time.You can contact us By Live Help Or Visa Email.
13,How secure is the online transaction?
All transactions are made using a SSL connection (128 bytes) provided by Verisign. The data sent from your browser to Telec-buy servers is always encrypted The data sent from your browser to Telec-buy servers is always encrypted. All Telec-buy servers are certified Hacker Safe and scanned daily by ScanAlert for known vulnerabilities. Additionally Telec-buy does not store any credit card sensitive information.
14,The order process was interrupted. What happens now?
In case you haven't received any confirmation from Telec-buy by email, please contact Telec-buy Support department.
15,My personal information safe or not?
Yes, the information provided will ONLY be used for making legal documents related to the transaction and for delivery.
16,Can card data kept on Telec-buy Servers?
No! For cards issued under MasterCard and VISA, card information is filled in directly on bank's systems. For cards issued under other organizations, stocking of these information is crypted using proprietary encryption algorithms, on environments physically separated from environments with online access. Information are kept only for the maximum possible duration for making a chargeback by the cardholder.
